Refund policy

Return and Refund Policy (AviationBoost.com)

1. The Nature of Our Products (On-Demand Apparel)

Our products are manufactured On-Demand. This means that every item is created specifically for you once you place your order. Consequently, we do not hold inventory and cannot offer returns, exchanges, or refunds based on:

  • Buyer's remorse or change of mind.

  • Sizing issues (if the ordered size was the one delivered).

  • Change of color or style preference.

We strongly encourage you to review the size chart and product description carefully before completing your purchase.

2. Accepted Cases for Return, Refund, or Exchange

We only accept returns, exchanges, or issue refunds if the product you received presents any of the following issues:

  1. Defective or Damaged Product: This includes holes, broken seams, or significant printing flaws that affect the usability or appearance of the item.

  2. Incorrect Product: If we sent you a different size, color, or design than what you ordered.

  3. Package Lost in Transit: If the carrier confirms the package has been lost (subject to investigation).

3. Defect Return Process (30-Day Guarantee)

If your item arrived damaged or is incorrect, you must initiate the return or replacement process as soon as possible:

A. Notification

  • You must contact us via email at sebastian@aviationboost.com within 30 calendar days from the delivery date.

  • The email must include:

    • Order number (e.g., #1234).

    • A detailed description of the defect or error.

    • Clear photographs showing the defect, damage, or the incorrect item.

B. Evaluation

  • Once your email is received, our team will review the photographic evidence.

  • If the defect is confirmed, we will offer you two options:

    • Option 1: Replacement. We will send you an identical replacement item at no additional cost. You will generally not be required to return the defective item.

    • Option 2: Refund. We will proceed with a 100% refund of the purchase price of the defective item to your original payment method.

C. Return for Inspection (Only if Requested)

In rare cases of complex damage or high-value products, we may request the return of the defective item for inspection.

  • If a return is requested, we will provide you with a prepaid shipping label.

  • The return address for inspection is:

    Sebastian Sibaja – HCC 11350 NW 25TH ST, SUITE 100 DORAL, FL 33172, USA

  • The refund or replacement shipment will be processed once the defective item is received and verified at our facility.

4. Refunds (Processing Time)

If a refund is approved, it will be processed and automatically applied to your credit card or original method of payment.

  • Estimated Time: Refunds typically take between 5 to 10 business days to appear on your account, depending on your bank or payment provider.

5. Non-Returnable Items

We do not accept returns or issue refunds for:

  • Gift cards.

  • Items returned without prior authorization or confirmation of a defect.

  • Items that have been washed, used, or altered after receipt.